Never ever check with the topic within your case study as "the customer." Rather, use their title or even a pseudonym. Podcasts undoubtedly are a platform for you to have a candid dialogue with your customer. Such a case study can audio far more real and human to the audience https://hbr-case-study-solution11767.tinyblogging.com/hbr-case-study-solution-can-be-fun-for-anyone-76976994